Terms and Conditions

General

In these terms and conditions:

  • "you", "your" and "yours" means the person using Mototo.com.
  • "Mototo", "us", "we" or "our" means Mototo Ltd of 18 Tredegar Square, London, E3 5AD.
  • "Mototo.com" means the internet based service provided by us by which you can access your account with us and purchase goods from us.
  • "Website", "site" means www.mototo.com
  • "Terms" means these Mototo.com Terms and Conditions.
  • Your "username" means your username chosen by you which you use to log in to and access Mototo.com.
  • Your "password" means your password chosen by you which you use to log in to and access Mototo.com.

This website is owned and operated by Mototo Ltd, incorporated in England and Wales and whose registered number is 07929895. Our principal activity is the design and retail of motorcycle clothing and accessories.

These terms and conditions constitute an agreement with you and Mototo Ltd. By using this website and making purchases from Mototo Ltd you agree to these terms and conditions. Mototo Ltd may change these terms at any time. Please review these terms often to ensure you are aware of any changes made by Mototo Ltd. If you do not agree to all the following terms you should not use this site.

If you have a concern about our terms and conditions please contact us. Alternatively you can write to our registered address: 18 Tredegar Square, London, E3 5AD, United Kingdom.

These terms do not affect your statutory rights as a consumer.

Governed Law

These terms and conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Accuracy of Content

General

Mototo Ltd has taken every care that the information published on this website is accurate and up to date. In particular we have endeavoured to ensure that product details, specifications and suitability information is the best available at the time and that all products have been described fairly. As the information on our site is constantly updated, from time to time it may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product we recommend you contact us for clarification and confirmation of details.

We reserve the right to alter all content in this website, including product specifications and prices, without notice.

Weights, dimensions and capacities

The weights, dimensions and capacities given in product descriptions and specifications are approximate only. We recommend you contact us for clarification and confirmation of these figures if their accuracy is crucial to your purchasing decision.

Website images and colour reproduction

We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.

Links to Third Party websites

Through this website you are able to link to other websites which are not under the control of Mototo Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Reviews and Comments

We encourage you to leave product reviews, comments and questions on our website. We monitor this content and we reserve the right to remove, reject or edit it at any time. Any reports, reviews, images or other content submitted to this site become the sole property of Mototo Ltd.

Products

Mototo Ltd reserves the right to modify or withdraw any product from this website without notice.

Pricing

All prices are shown in pound sterling and include UK VAT at 20% unless stated otherwise, but do not include delivery or insurance charges. All prices are subject to change without prior notice.

Transactions concluded through our site

General

Mototo Ltd is subject to compliance with:

  • The Electronic Commerce (EC Directive) Regulations 2002
  • The Consumer Protection (Distance Selling) Regulations 2000
  • The Supply of Goods and Services Act 1982
  • The Consumer Protection Act 1987

Pricing

The total order price, including VAT and delivery charges, will be displayed in your shopping basket prior to confirming the order.

Prices of products are subject to change due to factors outside of our control. We will do our best to avoid passing on any price increase, but if we are unable to, we will contact you and you may cancel the order if the price rise is unacceptable to you. If we discover an error with the prices of your order we will contact you to resolve the situation.

Product availability

We try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable we will contact you to let you know when the item will be in stock or to arrange a refund.

Acceptance

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made. The responsibility for the goods is ours until you are in receipt of the goods. Goods will not be shipped until paid in full. We will make every effort to despatch your order as soon as possible, but we cannot be held liable for events out of our control, such as suppliers running out of stock or mistakes made by any courier company.

Payment methods

We accept payments from the following cards: Visa Credit and Debit, MasterCard, Switch and Maestro. We do not debit your card until the goods are despatched.

Confirmation of order

When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language. All orders are visible within your account section of our website, accessible by logging in using your Mototo.com Username and Password.

Delivery & delivery costs

Please refer to the delivery section of our website for our delivery and delivery costs policy.

Returns, cancellations and refunds

Please refer to the returns section of our website for our returns and refunds policy.

Promotional voucher codes

Unless otherwise stated, promotional voucher codes may not be used in conjunction with any other offers or promotions or redeemed against purchases of items which have been previously discounted or discontinued items.

Security

Account security

You must choose a username and password when registering an account on Mototo.com. You are responsible for all actions taken under that username and password. Your Mototo.com account is personal and you shall not allow other persons to access it. Mototo Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your username and password.

It is your responsibility to keep your Username and Password secret and to take steps to prevent unauthorised access to your Mototo.com account. If you know or suspect that your account is no longer secure you must contact us immediately. You must also change your Password and any other security details immediately. If there has been any unauthorised activity we may need you to help us and the police to recover any losses and we may disclose information about you or your account to the police or third parties if we think it will help in preventing or recovering losses. You agree to check your records of transactions and inform us immediately of any unauthorised activity.

Privacy

Please refer to the privacy section of our website for our privacy policy.

Liability

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

Every effort is made to keep the website up and running smoothly. However, Mototo Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of Mototo Ltd - © Mototo Ltd, all rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Exceptions and Acknowledgements

Feel free to use small quotes from this website as long as you acknowledge our website and provide a link back to the original source.

Complaints

If you have a complaint please contact us or alternatively write to Mototo Ltd at our registered address: 18 Tredegar Square, London, E3 5AD, United Kingdom.

As soon as we receive a complaint action will be taken to rectify the problem. If you contacted us by post we will reply by email. Please include a contact telephone number and email address when you contact us so that we can work with you more quickly to address your complaint. Sometimes we may need a little time to investigate the matter before responding to you but we will always endeavour to respond to you no later than the following working day.