Price Match Guarantee

Our prices are already the lowest available anywhere in the UK but on the rare occasion where you find an identical product to one for sale on Mototo.com for a lower price then we guarantee we will match that price for you. In addition we will throw in our free delivery and excellent customer service too.

This guarantee only applies before you buy our products so drop us a message here stating what the product is, including colour and size if appropriate, who's offering it for less and what their price is. You will also need to include a link to the web page with the lower priced item as evidence of the price disparity. Please make sure you leave some contact details such as email address or phone number otherwise we won't be able to get back to you.

The offer always applies to identical products. This means that the product's size, colour, condition and version number must be the same. We may also be willing to apply it to similar products where some of these attributes are different so drop us a message first to find out as we're always keen to help you.

This offer applies to products for sale in online shops as well as 'Buy it now' listings within eBay shops. The lower price must be readily advertised to the whole of the general public and not just specific special interest groups or on a personal basis. Mototo.com staff must be able to browse to the web page with the product at the stated lower price in order to offer a price match reduction.

This offer also applies to products being sold by foreign websites as long as they are based in the EU and readily sell in the UK. The price we match in this instance will be at the exchange rate we state but we will of course endeavour to make it fair.

The price match guarantee operates by us sending you a unique discount code once we agree to match your price. This code can be entered at checkout and will give you a discount on the relevant item only, not on any other products purchased at the same time.

If you plan on buying more than one of the item we have promised to price match please also state this when you contact us as we will have to provide you with the appropriate code for this to work.

The price match quote and code which goes with it will expire after 7 days. If you haven't bought your product by then you are still free to contact us again for another quote and code provided the rival retailer is still offering prices lower than ours.

Once you have purchased an item from us it is too late to ask for a price match. We regret that we cannot retrospectively discount our prices.

Mototo.com reserve the right not to operate or honour our price match guarantee or associated discount codes if we believe the system is being abused and not being used in good faith by any customer or group of customers.

Please contact us if you have any questions or require further clarity on any part of our promise.